Terms of service

Last updated: 6 September 2026

These Terms & Conditions govern your use of the CaniKind website and your purchase of products from us.

By using our website or placing an order, you agree to these Terms & Conditions.

1. About us

CaniKind is operated through its applicable legal business entity. The legal business details are provided in the website's business/contact information where required.

2. Products

We make reasonable efforts to ensure product descriptions, images, prices and specifications are accurate. Because products may be supplied by different manufacturing and fulfillment partners, colours, packaging and minor visual details may occasionally differ from product images. Where a product specification is important to safe or proper use, customers should follow the instructions supplied with the product.

3. Prices

All prices displayed on the website are subject to change. The applicable product price is the price displayed at the time the order is placed. Shipping charges, taxes or other applicable charges will be displayed where applicable during checkout.

4. Orders

When you place an order, you are making an offer to purchase the selected products. An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has been accepted.

We reserve the right to cancel an order where necessary, including where a product is unavailable, there is a significant pricing or listing error, fulfillment is not reasonably possible, fraudulent activity is suspected, or required payment cannot be successfully processed. If we cancel a paid order, we will provide an appropriate refund.

5. Payment

Payment must be successfully completed through one of the payment methods offered at checkout. Payment information is processed by the relevant payment provider.

6. Shipping

Shipping estimates are provided in good faith and are not guaranteed delivery dates. Delivery may be affected by customs processing, carriers, weather, holidays or other circumstances outside our reasonable control. Please see our Shipping & Delivery Policy.

7. Returns and refunds

Returns and refunds are governed by our Returns & Refunds Policy. Nothing in these Terms limits mandatory consumer rights.

8. Product use and pet safety

Customers are responsible for using products according to their intended purpose and supplied instructions. Pets should be supervised whenever appropriate. Do not use a product in a way that is inconsistent with its intended use. Where a pet shows signs of distress, discomfort, injury or unusual behaviour, discontinue use and seek appropriate professional advice.

9. Intellectual property

CaniKind branding, logos, website content, graphics, photographs, product-page content and original written materials are owned by or licensed to CaniKind unless otherwise stated. You may not reproduce, modify, distribute or commercially exploit our content without written permission.

10. Website use

You agree not to misuse the website, attempt unauthorized access, interfere with website operation, submit false or fraudulent information, or use the website for unlawful purposes.

11. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited. We do not accept responsibility for losses caused by circumstances outside our reasonable control.

12. Consumer rights

These Terms are intended to operate alongside, and not replace, mandatory consumer protections applicable to your purchase.

13. Governing law

These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country of residence apply and cannot legally be excluded.