Refund policy

We want you to be happy with your CaniKind purchase.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

UK cancellation rights

If you are a consumer in the UK, you generally have the legal right to cancel an online purchase within 14 days after receiving the goods, subject to applicable exceptions. After notifying us that you wish to cancel, goods generally need to be returned within the applicable statutory period. Refunds will be processed in accordance with applicable law.

Returning an unwanted item

To request a return, contact support@YOURDOMAIN.com.

Please include:

• Order number
• Name used for the order
• Reason for the return
• Photos where relevant

Where legally permitted and applicable to the circumstances, customers may be responsible for return shipping costs for change-of-mind returns.

Faulty, damaged or incorrect products

If your product arrives faulty, damaged or incorrect, contact us promptly. Please provide photographs or video where possible so we can assess the issue.

Depending on the circumstances and applicable consumer law, we may provide a refund, replacement, repair or other appropriate remedy.

Refunds

Approved refunds are generally returned to the original payment method. The time required for funds to appear depends on your payment provider or bank.

Product condition

Where legally permitted, certain products may not be eligible for return if they have been used, damaged through misuse, altered, or made unsuitable for resale. Any hygiene-related exclusions will only apply where legally permitted and where the relevant information was provided to the customer.

Australian customers

Nothing in this policy excludes or limits the consumer guarantees provided under the Australian Consumer Law. Australian consumer guarantees may provide rights to repair, replacement, refund or other remedies depending on the circumstances.