Shipping policy

CaniKind works with fulfillment partners to deliver products to customers in the United Kingdom, Canada and Australia.

Processing

Orders are generally processed within 1–3 business days. Processing can take longer during holidays, sales or periods of unusually high demand.

Delivery

Estimated delivery times depend on the product, destination and shipping method selected at checkout. Typical delivery estimates are displayed at checkout and may vary between products. Delivery estimates are not guaranteed delivery dates.

Tracking

Where tracking is available, your tracking details will be sent to the email address provided with your order. Please allow some time for tracking information to become active after dispatch.

Delays

CaniKind is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather, strikes or other unforeseen events. We will do our best to assist if a shipment is delayed.

Incorrect delivery information

Customers are responsible for providing an accurate delivery address. If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before we can resend the order, where legally permitted.

Multiple products

If an order contains multiple products, items may arrive in separate packages and at different times depending on fulfillment location.

Customs and duties

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Customers are responsible for charges that are legally payable by the recipient where such charges are not included at checkout.