Privacy policy
Last updated: 6 September 2026
CaniKind respects your privacy and aims to handle your personal information responsibly.
1. Who we are
CaniKind is operated through its applicable legal business entity.
Customer support: support@YOURDOMAIN.com
2. Information we collect
Depending on how you use our website, we may collect:
- Name
- Email address
- Billing and delivery address
- Telephone number
- Order details
- Payment and transaction information
- Device and browser information
- IP address
- Website activity
- Customer service communications
- Marketing preferences
3. How we use your information
We may use information to process and deliver orders, process payments, provide customer support, communicate about orders, handle refunds and returns, prevent fraud and misuse, improve our website and products, understand website performance, and send marketing communications where legally permitted and where required consent has been obtained.
4. Legal bases
Depending on the circumstances, we may rely on contractual necessity, legal obligations, legitimate interests, and consent.
5. Service providers
We may share information with trusted service providers that help us operate CaniKind, such as Shopify, payment processors, shipping and fulfillment providers, customer-support providers, analytics providers, email or SMS marketing platforms, advertising platforms, and fraud-prevention providers.
The final published policy should be updated to match the actual services and apps connected to the CaniKind store.
6. International transfers
Some service providers may process information outside the United Kingdom. Where required, appropriate safeguards are used to protect personal information.
7. Marketing
We may send marketing communications where legally permitted. You can unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us.
8. Data retention
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax, dispute-resolution and fraud-prevention requirements.
9. Your rights
Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, objection, data portability, and withdrawal of consent.
10. Cookies
Our website uses cookies and similar technologies to operate properly, remember preferences, understand website usage and, where permitted, support advertising. Non-essential cookies may require consent depending on how they are used.
11. Complaints
If you are unhappy with how we handle your personal information, please contact us first at support@canikind.com. UK customers can also contact the Information Commissioner's Office where applicable.