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We currently focus on customers in theUnited Kingdom, Canada and Australia. Available destinations and shipping options are shown at checkout.

Delivery times vary by product, destination and shipping method. Your estimated delivery timeframe is shown during checkout and may vary between products. Delivery estimates are not guaranteed delivery dates.

Contact us as soon as possible after placing your order. We will do our best to help before the order is processed or dispatched. Once an order has entered fulfillment or been dispatched, cancellation may no longer be possible. Your statutory consumer rights remain unaffected.

Contact us as soon as possible with your order number and clear photographs or video of the problem. We will assess the issue and provide an appropriate remedy in accordance with our Returns & Refunds Policy and applicable consumer law.

Products should always be used according to the instructions and intended purpose supplied with the product. Pets should be supervised when appropriate. CaniKind products are not intended to diagnose, treat or cure medical conditions unless explicitly stated by a qualified manufacturer or professional source.

Yes, subject to our Returns & Refunds Policy and applicable consumer rights.

No. Our products are intended for everyday pet care, comfort, enrichment and convenience. They are not a substitute for professional veterinary advice.

Available payment methods are displayed securely during checkout. They may vary depending on your country.